Blog l Keith Roberts

Transform Customer Churn into Advocacy: Focus on Customer Experience Now!

Discover how focusing on your customers can turn churn into a golden opportunity for referrals.

Know When Your Service Business is at Risk: How to Create a Small Business Strategy

All business challenges are interconnected like dots in a puzzle. Recognizing and acting upon the symptoms early can save your business.

Improving the Customer Experience: How to Handle Dissatisfied Customers Before They Tell the World

Address a bad customer experience by understanding their issue, and transform them into a satisfied advocate before telling the world.

Solving the SaaS Puzzle: How to Stop Customer Churn

SaaS companies lose customers. Improving the user experience and support, allows them to win and become stronger.

Unlocking Business Growth: The Power of Customer Retention

Customer retention rules! From poor service to mismatched expectations, find out why customers leave and steps to ensure they stay.

Boost Your Business With Net Promoter Score: An Easy Way To Enhance Customer Retention and Referrals

Net Promoter Score is not merely a number; it's a roadmap to superior customer experience, enhanced loyalty, and increased referrals.

How to Become a “Destination Business”: Creating a Superior Customer Experience in a Service Company

Becoming a destination business requires a relentless focus on delivering superior customer experiences.

The Vital Role of Customer Onboarding for Greater Retention

The onboarding process is the customer's first interaction with your product or service and in building a long-term relationship.